Samantha Brown Luggage Warranty
The Samantha Brown luggage warranty runs 5 years on many croco and Ultra Lightweight pieces, as their HSN listings state. Here’s what it covers, how to file a claim, how HSN returns work and how to keep each finish looking new.
Warranty at a Glance
Coverage depends on the piece. Check the listing before you buy.
Croco and Ultra Lightweight
Manufacturer’s limited warranty on most pieces.
3-piece Packing Cubes
Manufacturer’s limited warranty on the set.
As Is pieces
Sold by HSN with no warranties.
Warranty by Piece
What each HSN listing says about the manufacturer’s warranty.
| Piece | Warranty as listed |
|---|---|
| Croco Embossed 4-piece Set | 5-year limited |
| 22″ Croco Spinner and Dowel Bag Set | 5-year limited |
| Ultra Lightweight 26″ Upright Spinner | 5-year limited |
| Croco Underseater, Croco 30″ Spinner, Summer Croco Set, Wheeled Weekender | 5-year limited, per HSN’s listing videos |
| 3-piece Packing Cubes | 1-year limited |
| 2-piece Travel Set, 22″ and 30″ Soft Side Spinners | Not stated on the listing |
| Any “As Is” piece | None; the original warranty may not apply |
What the Warranty Covers
HSN’s community team points Samantha Brown warranty questions to 24-7 International, whose warranty terms list the following.
Covered
- Shell cracks or breaks
- Wheels, handles or telescoping handles that malfunction
- Broken zippers
- Other manufacturing defects
Not covered
- Damage from airline or hotel handling
- Cosmetic wear such as scratches, dents and stains
- Abuse or changes to the bag
- Claims without proof of purchase or the serial number
How to Make a Warranty Claim
Gather these four things, then submit the claim form. Reviews usually take 5 to 7 business days.
Find your receipt
Your HSN order confirmation works as proof of purchase.
Find the serial number
The 11-digit number is on a fabric label inside the bag, along a seam.
Take two photos
One of the whole bag and one close-up of the defect.
Submit the claim
Fill in the form on 24-7 International’s warranty page.
Remedies can be a repair, a replacement or a refund, and the customer generally pays shipping. HSN doesn’t repair luggage that’s out of warranty and suggests a local luggage repair shop.
Returns at HSN
Changed your mind? Here’s how returns work for new and As Is pieces.
New pieces
Send it back within 30 days, and exchanges for a different size or color ship free. HSN customer service is at 1-800-933-2887, 8 AM to 1 AM Eastern.
As Is pieces
Returnable within 30 days for the price minus shipping and the HSN return label fee. They may be returns, samples or display pieces, sold without warranties. Buying As Is
Caring for Each Finish
HSN’s care instructions are simple: spot clean with a damp cloth. Here’s how that applies to each finish.
Warranty and Care Questions
How long is the Samantha Brown luggage warranty?
Many croco and Ultra Lightweight listings state a manufacturer’s 5-year limited warranty. The packing cubes list 1 year, and As Is pieces have none.
Who handles Samantha Brown warranty claims?
HSN’s community moderators direct Samantha Brown warranty claims to 24-7 International, through its warranty form or [email protected].
Does the warranty cover airline damage?
No. The warranty terms exclude damage from airline or hotel handling, as well as cosmetic wear like scratches, dents and stains.
Where is the serial number on Samantha Brown luggage?
Look for an 11-digit number on a fabric label inside the bag, along a seam. Claims ask for it along with proof of purchase.
How do I clean Samantha Brown luggage?
HSN’s care instructions say to spot clean with a damp cloth. The croco PU travel organizer simply wipes clean.